Refund policy




Refund and Exchange Policy

At Oh Nails, we are committed to providing the best possible experience for our customers. Please review our refund and exchange policy carefully before making a return request.

Eligible Returns or Exchanges

We only accept returns or exchanges under the following circumstances:

  1. You received a product different from what you ordered.
  2. You received a defective or damaged product.

Return Conditions

To qualify for a return or exchange, the following conditions must be met:

  • Items must be returned within 7 days of receiving your order.
  • Items must be in their original condition:
    • Unworn and unused.
    • All tags and labels still attached.
  • Sale items are not eligible for returns or exchanges.
  • Oh Nails is not responsible for returned goods that do not reach us.

Australian Consumer Law

In accordance with Australian Consumer Law, Oh Nails reserves the right to refuse refunds or exchanges for purchases made due to a change of mind.

Return Instructions

To initiate a return or exchange, please follow these steps:

  1. Submit a Return Request:

    • Email an Online Returns Form to cs@ohnails.com.au within 7 days of receiving your order.
    • Attach clear photos of the received product(s) and include the following details:
      • Order Number
      • Item Code
      • Reason for Return or Exchange

  2. Wait for Approval:

    • Our customer service team will review your request and contact you via email or phone to assist you further.

  3. Return the Items:

    • Once your request is approved, you may:
      • Visit any Oh Nails Boutique to process your return or exchange, or
      • Post the items to the specified Oh Nails Boutique in a secure, trackable package. Ensure the package includes the Online Returns Form and receipts.

  4. Important Note:

    • Returns shipped without prior approval or following the correct instructions will not be accepted.

Shipping Fees

  • If the return is due to an error or fault on our part (e.g., wrong or defective item), the shipping fee will be covered by Oh Nails.
  • Customers are responsible for all shipping fees for returns or exchanges due to any other reasons.

Returns Will Not Be Accepted If:

  1. You change your mind about the purchase (e.g., size, color, or preference).
  2. The item is damaged due to mishandling after delivery.
  3. Your return request was not approved according to the instructions above.

Missing Items

If an item is missing from your order, contact our customer service center by phone or email. Retain all contents of the original package, including packaging materials (boxes, plastic bags, etc.), until further instructions are provided.